FAQ – Nuvii Home

General information:

Nuvii Home is a Portuguese brand of candles and handcrafted home products , created with the purpose of transforming homes into more welcoming and inspiring spaces.
We combine minimalist design , quality materials , and careful production to offer pieces that convey calm, comfort, and well-being .
More than a brand, Nuvii is an invitation to experience home with soul and simplicity.

About the parts

We use vegetable waxes , which are more sustainable and safer for the environment, providing a clean and even burn.

Yes. All our fragrances are created with non-toxic, vegan materials , free of phthalates and harmful substances , and are not tested on animals .
They are safe for home use and designed to gently and evenly scent the environment without compromising air quality.

Yes. All Nuvii pieces are handcrafted and produced in small batches. Each creation is made with attention to detail, from the candles to the decorative elements.

Yes! We can create custom products for events, gifts, or branding . Just contact us to learn more.

Shipments

Orders are typically shipped within 2 to 5 business days after payment confirmation. During product launches or holiday seasons, delivery times may be slightly longer due to high order volume.

Once your order has been shipped, you will receive an email with the tracking number so you can follow the delivery status in real time.

If it hasn't been shipped yet, yes. Please contact us as soon as possible via email or social media so we can update the address before shipping.

After-sales service

If your product arrived damaged or defective, please contact us within 48 hours of delivery , sending photos of the item and packaging. Our team will analyze the case and find the best solution — whether it's a replacement, reshipment, or refund .

Yes. We accept exchanges and returns within the legal period of 14 days after receiving the order , provided that the product is in perfect condition, without signs of use and in its original packaging.

Yes. For hygiene and safety reasons, personalized or custom-made products (such as candles with personalized labels or exclusive decorative pieces) cannot be returned, except in case of defect.

After receiving and verifying the returned product, the refund is processed within a maximum of 10 business days , using the same payment method used for the purchase.

Our pieces are handcrafted , so they may present slight differences in color, texture, or finish. These variations are not defects, but part of the authenticity and unique character of each Nuvii Home creation.